Responsible Gaming at 7j7j
Your Wellbeing Comes First.
At 7j7j, responsible gaming is not an afterthought — it is built into everything we do. From deposit limits and time-out tools to self-exclusion and dedicated support, our platform is designed to keep every player in Bangladesh safe, informed, and in control.
Our Core Commitments to Player Safety
7j7j's responsible gaming framework is built on six pillars. These are not simply policies on paper — they are active features and practices embedded in the platform for every player across Bangladesh.
7j7j enforces a minimum age of 21 for all players. Every account undergoes a KYC identity and age verification process before withdrawal privileges are granted. Documentary proof of age — such as a national ID card or passport — is required and reviewed by our compliance team. Any account found to belong to a person under 21 is immediately suspended and all deposits are returned.
Players can set daily, weekly, or monthly deposit limits directly from their account settings at any time. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period of 24 hours. This gives players a practical, real-time tool for managing their spending and ensuring that gambling stays within personal financial boundaries. Limits can be reduced instantly but require a cooling-off period to raise.
Losing track of time is one of the most common risk factors in problem gambling. 7j7j allows players to set session duration alerts that deliver an on-screen reminder when a defined period of play has elapsed. Players can also enable a reality check feature that displays total session time and net wins or losses at regular intervals, helping maintain a clear-headed perspective during each gaming session.
If you feel you need a short break from gambling, 7j7j's time-out feature allows you to suspend your account for a defined period — ranging from 24 hours to 6 weeks. During a time-out, your account is inaccessible for all gaming activity. Marketing communications are also paused. Time-outs cannot be shortened once activated, providing a genuine commitment period that supports short-term recovery from compulsive urges.
For players who feel that gambling is causing significant harm, 7j7j offers a self-exclusion programme that closes your account for a minimum of six months, with options extending to one year, two years, five years, or permanently. During self-exclusion, all promotional emails and notifications are stopped, access to the platform is blocked, and any remaining balance is returned to your registered payment method — bKash, Nagad, Rocket, or bank account.
7j7j's responsible gaming support team is available around the clock, every day of the year. If you are concerned about your own gambling behaviour or that of someone close to you, our trained support agents can provide immediate assistance, activate protection tools on your account, or connect you with guidance resources. Reach us via live chat directly on the platform — average response time is under 2 minutes — or by email at [email protected].
Recognising the Warning Signs
Problem gambling can develop gradually and may not be immediately obvious. The following are recognised indicators that gambling may be becoming harmful. If you identify with any of these signs, please use the protection tools available on your 7j7j account or contact our support team immediately.
Chasing losses means continuing to gamble — often with increasing stakes — in an attempt to recover money that has already been lost. This is one of the clearest behavioural signs of problem gambling. The logic of "winning it back" is a cognitive distortion; each gambling session is statistically independent, and chasing losses almost always results in greater financial harm. If you find yourself depositing additional funds to recover a losing session, it is time to step back and use a time-out or deposit limit.
- Using money set aside for rent, bills, groceries, or other essential expenses to fund gambling.
- Borrowing money from family, friends, or financial institutions to gamble.
- Selling possessions or assets to raise gambling funds.
- Feeling anxious or distressed about the financial impact of gambling losses.
Gambling should only ever be funded from disposable income that you can afford to lose entirely. If gambling is affecting your ability to meet essential financial obligations, please contact 7j7j support and activate a deposit limit or self-exclusion immediately.
Spending far longer gambling than originally intended — and repeatedly failing to stop at a planned time — is a behavioural warning sign. This can manifest as neglecting meals, sleep, work responsibilities, or social obligations in favour of continued play. Use 7j7j's session time reminders and reality check features to maintain awareness of time spent on the platform.
- Gambling to relieve feelings of stress, anxiety, depression, loneliness, or boredom.
- Feeling irritable, restless, or anxious when not gambling.
- Experiencing a persistent preoccupation with gambling — thinking about the next session, replaying past wins, or planning strategies during daily life.
- Finding that gambling is the primary or only activity that provides relief or pleasure.
Hiding gambling activity from family members, partners, or close friends — including lying about time spent gambling, the amount of money involved, or the existence of a gambling account — is a significant behavioural indicator. Secrecy around gambling often indicates that the individual is aware on some level that the behaviour has become problematic. If you are hiding your gambling from the people who care about you, please reach out to the 7j7j support team for confidential assistance.
If you are in crisis and feel that gambling is causing immediate harm to yourself or your family, please contact 7j7j support via live chat right now. Our team can activate immediate account protection within minutes.
Our responsible gaming team is available 24 hours a day, 7 days a week. Response time via live chat is under 2 minutes. You can also reach us by email.
7j7j Player Protection Tools
Every tool listed below is available directly in your 7j7j account settings at no cost. You do not need to contact support to activate most of these features — they can be applied instantly by any logged-in player.
Set a maximum deposit amount per day, week, or month. Limits take effect immediately upon setting. Increases require a 24-hour cooling-off period. Reductions are instant. Available in BDT increments to suit all budgets across Bangladesh.
Cap the total amount you can lose within a defined period — daily, weekly, or monthly. Once the loss limit is reached, further gaming is paused until the period resets or the limit is adjusted. A powerful tool for protecting your bankroll from a single bad run.
Define a maximum continuous session duration. When the limit is reached, an alert appears and the session is paused. Combined with the reality check feature that shows net balance at set intervals, this keeps play conscious and time-aware.
Temporarily suspend your account for a fixed period you choose. During a time-out, all gaming, deposits, and promotional communications are paused. The time-out cannot be cancelled early, providing a firm commitment period to step away and reset.
Close your account for a minimum of 6 months up to a permanent ban. All marketing is stopped, platform access is blocked, and your remaining balance is returned. Permanent exclusion cannot be reversed. This is the strongest protection tool available at 7j7j.
Unsubscribe from all 7j7j promotional emails, bonus notifications, and re-engagement messages at any time. Opting out of marketing means you will not receive bonus offers or reminders that could trigger unwanted gambling urges. Your account remains active for gaming if you choose.
Quick Self-Assessment
Answer these questions honestly to help gauge whether your gambling habits may be moving into harmful territory. If you answer "yes" to two or more questions, we strongly encourage you to speak with the 7j7j support team or activate a protection tool today.
This includes sessions where you planned to stop but kept playing beyond your planned time or budget.
Responsible gambling should only ever use genuinely disposable income that you can afford to lose entirely.
Difficulty controlling or reducing gambling activity, despite wanting to, is a recognised indicator of problem gambling.
Relationship strain caused by gambling — including secrecy, broken promises, or financial disputes — is a serious warning sign.
Persistent preoccupation with gambling — planning future sessions, reliving wins, calculating strategies — indicates psychological dependence.
Using gambling as an emotional coping mechanism is a high-risk pattern associated with the development of problem gambling.
How to Activate Protection
If you have identified a concern through the self-assessment above, here is the step-by-step process for activating protection tools on your 7j7j account right now.
Visit 7j7j.io and sign in using your registered username and password. All protection tools are accessible from your account settings panel once logged in.
Click on your profile icon in the top right corner and select "Responsible Gaming" from the dropdown menu. This section contains all available player protection tools.
Select the tool that best matches your situation — deposit limit, loss limit, session reminder, time-out, or self-exclusion. Follow the on-screen prompts to configure and activate the tool.
You will receive an email confirmation at your registered address once the tool is active. For time-out and self-exclusion, a confirmation is also sent to [email protected] for a secondary record.
If you are unable to access your account or need immediate assistance activating a protection tool, contact our responsible gaming team via live chat on the platform. We respond in under 2 minutes, 24/7.
For immediate self-exclusion requests, you do not need to log in. Contact the 7j7j support team directly via live chat or email at [email protected] and request self-exclusion by name. Our team will process the request without requiring platform access on your part.
The 7j7j Player Charter
7j7j makes the following binding commitments to every player on the platform. These are not aspirational statements — they are operational standards that our team is held to every day across Bangladesh.
- We will never encourage a player to continue gambling when they have asked to stop or take a break.
- We will process all self-exclusion requests within 24 hours of receipt — and immediately upon live chat request.
- We will never send promotional materials to any player who has opted out of marketing or is under a time-out or self-exclusion period.
- We will return all remaining account balances to players who self-exclude, without deduction, to their registered payment method (bKash, Nagad, Rocket, or bank account).
- We will verify the age of every player before granting withdrawal access and will immediately suspend accounts where underage gambling is suspected.
- We will never target advertising at individuals who are known to be self-excluded or who have requested exclusion from marketing.
- We will keep all responsible gaming conversations with players strictly confidential and will never use that information for marketing purposes.
- We will maintain 24/7 English-language responsible gaming support with a response time target of under 2 minutes via live chat for all players in Bangladesh.
Gambling Safety Tips for BD Players
Following these practical guidelines will help ensure that your experience at 7j7j stays enjoyable, controlled, and within safe limits — whether you are playing from Dhaka, Chittagong, Sylhet, or anywhere across Bangladesh.
- Set a strict budget before each session and treat any losses as the cost of entertainment — never chase them.
- Only gamble with money you can genuinely afford to lose. Never use bKash, Nagad, or Rocket funds reserved for rent, bills, or family expenses.
- Take regular breaks — step away from the screen, have a meal, or talk with friends and family between sessions.
- Avoid gambling when you are feeling stressed, sad, tired, or under the influence of substances. These states increase the risk of impulsive decisions.
- Use 7j7j's session time reminders to stay aware of how long you have been playing during each visit to the platform.
- Balance gambling with other hobbies and social activities. Gambling should be one of many leisure activities, not the only one.
- If you win a large amount, consider withdrawing part of it rather than reinvesting the entire sum in the same session.
- Talk openly with someone you trust if gambling is causing you stress. Isolation makes problem gambling worse; support from family is one of the strongest protective factors.
Protecting Underage Players
7j7j has a zero-tolerance policy on underage gambling. All players must be aged 21 or above to register and play. We take active measures to prevent minors from accessing the platform.
All accounts are subject to identity verification requiring a valid National ID, passport, or birth certificate confirming age of 21 or above before any withdrawal is processed.
Any account found or suspected to belong to a player under 21 is suspended immediately pending investigation. Deposits made by underage players are returned in full.
We encourage parents and guardians in Bangladesh to use device-level parental control software to prevent access to gambling sites. Free tools are available for all major devices and browsers.
If you believe a minor has gained access to a 7j7j account, please report this immediately to [email protected]. All reports are treated with the highest urgency and strict confidentiality.
For parents and guardians: If you share a device with a minor, always log out of your 7j7j account after each session and never save your login credentials on shared devices. Consider using a separate device for gambling activity to prevent any accidental access. 7j7j supports the responsible use of parental filtering tools across all major operating systems including Android and iOS, which are the most commonly used devices in Bangladesh.
Responsible gaming is the foundation of everything at 7j7j. Explore our games, check our FAQ, or log in to your account and review your protection settings today.